FAQ's
HOW CAN I CONTACT YOU?
For all queries please email us at fireandicesauna@gmail.com
Please read through the remaining FAQs before emailing to see if the answer to your query is there.
HOW DO I BOOK A SESSION?
You can book your session by clicking the ‘Book Now’ button of the page.
The sauna is available for private group sessions or social sauna sessions. You can choose either option when you are booking a timeslot.
Please note that we reserve the right to remove / change any time slots prior to releasing them on the website.
WHAT IS A SOCIAL SAUNA SESSION?
A social sauna session is 1 seat in a shared sauna with other members of the public.
T & C’s apply
WHAT IS A PRIVATE SAUNA SESSION?
A private sauna session is a private sauna with your group of up to 6 people for 30 mins and 8 people for a 1 hour private session.
T & C’s apply
WHAT SHOULD I BRING?
We advise you bring a towel, bathing wear for sauna and swim and drinking water to stay hydrated.
WHAT TIME SHOULD I ARRIVE BEFORE MY SESSION?
Please arrive 10 minutes before your time-slot to allow ample time for briefing.
Arriving late will shorten the duration of your experience.
WHAT IS THE CANCELLATION AND REFUND POLICY?
To cancel or reschedule your booking, please contact us via email at fireandicesauna@gmail.com with your booking details. Please include your preferred option for refund or credit in the email subject line. We do not accept cancellations via phone, SMS, or social media.
